Use of our platforms
Products and services for personal use
The products and services available on the platforms are for personal use only. You may not sell or resell any Products or samples thereof that you purchase or otherwise receive from us. We reserve the right, with or without notice, to cancel or reduce the quantity of any order to be filled or Products to be shipped to you that we believe, in our sole discretion, may result in a breach of our Terms. You acknowledge and understand that all information presented on our platforms is for personal, educational or informational purposes only. Unless otherwise noted, claims made about our products have not been evaluated by the U.S. Food and Drug Administration or any other governmental agency, and reported results, if any, may not necessarily occur in all individuals. Unless expressly stated otherwise, the statements, information and products sold through our Platforms are not intended to cure, treat, diagnose or represent any condition or disease or serve as a substitute for professional medical advice. All products should be used strictly according to their instructions, precautions and guidelines.
HairClub Application Accounts
In order to access some features on the Platforms, you must create a HairClub app account (“HairClub App Account”) and agree:
- Provide true, accurate, current and complete information about yourself (“Profile Information”).
- Maintain and update profile data promptly to keep it accurate.
- Only have one HairClub app account.
- Never use someone else's HairClubApp account.
- You are fully responsible for the activity on your HairClub app account and the security of your account credentials.
User Content and Review of Submissions
By posting or otherwise using any User Content on any Communication Services or other interactive services made available to you on or through the Platforms from time to time, you agree that you are the sole responsible person and/or entity from which such User Content originated . In addition, you agree not to access or use the Platforms for any purpose prohibited by these Terms of Service. You are responsible for all of your activities in connection with our Platforms.
You are prohibited from posting or transmitting any material to the Platforms that: (i) may interfere with any third party's enjoyment of the Platforms; (ii) be considered abusive, illegal, indecent, obscene, abusive, discriminatory or threatening in any way; (iii) encourage anyone to break the law; (iv) infringes the copyright or other proprietary rights of any person; (v) invade the privacy of other users; (vi) contain a virus or other harmful component; or (vii) contain false or misleading statements of fact or descriptions as to the origin of the Material or Communications.
Although we may from time to time monitor or review postings, transmissions and the like on the Platforms, we are under no obligation to do so and accept no liability or responsibility for the content of any such communications. We may change, edit, or remove any User Content or conversations that we consider illegal, indecent, obscene, offensive, or otherwise violate our policies. We will fully cooperate with any law enforcement authorities or court order requesting or directing us to disclose the identity of anyone posting such materials.
We have no control over User Content posted on the Platforms and therefore make no representations or warranties regarding User Content or its truthfulness, accuracy, reliability, integrity or quality. We do not determine whether User Content violates the rights of others, and we have no control over whether User Content is of a nature that you or other users may find objectionable. User Content includes opinions, statements and other content provided by third parties, not ours. You acknowledge and agree that the information and views expressed by you and other users in User Content appearing on our Platforms do not necessarily reflect our views or the views of our content providers, advertisers, sponsors, affiliates or affiliates, and we do not reflect them endorse or endorse any User Content or other content posted by you or other users on the Platforms or otherwise accessible through the Platforms.
Intellectual Property and Service Content
Unless otherwise noted, all information and content on the Platforms, including but not limited to trademarks, logos, service marks, features, functions, graphics, images, audio, video, data compilations, button icons, software, articles, artwork, downloads, and others Files, other than the User Content defined herein (collectively, the "Content") are owned by us or our parent companies, subsidiaries, our affiliates, partners or licensors and are protected by United States and international laws, including copyright and copyright laws Trademark.
The HairClub Platforms and all of their features, materials together with the information displayed, the marketing materials used and the trademarks, logos, copyrights and service marks (“Marks”) used are protected by the intellectual property rights of HairClub and/or third parties with HairClub. Unauthorized use and/or appropriation of these marks or materials without the prior written consent of HairClub or a third party owner of the mark is illegal and HairClub actively monitors and enforces its intellectual property rights. You agree to comply with all copyright laws worldwide in your use of the Platforms, so you understand and agree that you must refrain from any unauthorized copying or use of the Marks. Except as expressly provided herein, HairClub does not grant you any rights, express or implied, under this Agreement.
Opinions, advice and any other information expressed by third parties on the Platforms represent their own views and not those of HairClub. You should not rely on any such opinion, advice or other information. Neither HairClub nor its affiliates, nor their respective agents, directors, employees, information providers, licensors, licensees, officers and/or affiliates are responsible or liable for any decisions made based on such information.
HairClub respects the intellectual property rights of others and requires its users and visitors to the Platforms to do the same. HairClub, in its sole discretion, may terminate the accounts or access rights of any user whose actions infringe or otherwise violate the intellectual property rights of others. HairClub will investigate notices of alleged infringement and take appropriate action under the Digital Millennium Copyright Act (17 U.S.C. § 512) ("DMCA") and other applicable intellectual property laws. Upon receipt of notices compliant with the DMCA, HairClub will act to remove or disable access to any material determined to be infringing or the subject of infringing activity and will act to obtain access to Remove or disable any reference or link to any material or activity that is determined to be infringing.
If you believe that your work has been copied in a way that constitutes copyright infringement, please provide HairClub with the information below. Please note that to be effective pursuant to Section 512(c)(3) of the DMCA, the notice must contain ALL of the following:
- a physical or electronic signature of a person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed;
- A description of the copyrighted work that you claim has been infringed, or, if multiple copyrighted works at a single online site are covered by a single notification, a representative list of those works at that site with appropriate information that enable HairClub to identify the material;
- Your address, telephone number and email address and any other information reasonably sufficient for HairClub to contact you;
- a statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law; And
- a statement by you, under penalty of perjury, that the above information in your notification is accurate and that you are the copyright owner or authorized to do so on behalf of the owner of an exclusive right that is allegedly infringed.
Notices of alleged copyright infringement should be sent to:
Per Mail: Attn: DMCA Notice/ HairClub Legal Department
1499 West Palmetto Park Road, Suite 300
Boca Raton, FL 33486
Per Mail: Include the DMCA notice in the subject line - firstname.lastname@example.org
Upon receipt of effective notification of an alleged infringement, we will process and investigate the complaint and, if necessary, act promptly to remove or disable access to any allegedly infringing material. We will also take reasonable steps to notify the uploading user that the material has been removed or disabled at your request. This notification process will not limit HairClub's ability to exercise any other rights or seek other remedies it may have to address any infringement claims.
Links to other websites or social media applications or platforms
Video consultations and use of software
On some of our platforms you can use a video consultation function either with automated tools or with live consultation via third-party platforms. By using this service, you consent to us activating your camera to connect to our advisors. You further agree that HairClub is not responsible for your interaction with such third party video consultation platforms and/or software, including the treatment of your information and the terms and conditions applicable to transactions between you and the third party video platforms.
Disclaimer of Warranties
THE INFORMATION PRESENTED ON THE PLATFORMS IS PROVIDED FOR GENERAL INFORMATION PURPOSES ONLY. HAIRCLUB MAKES NO WARRANTIES, REPRESENTATIONS OR ADVANTAGES OF ANY KIND, EXPRESS OR IMPLIED, REGARDING OR RELIANCE ON THE PLATFORMS OR THEIR CONTENT. ALL MATERIALS ON THE PLATFORMS MAY BE OUT OF DATE AT ANY TIME. HAIRCLUB EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, STATUTORY OR OTHERWISE, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT WITH RESPECT TO THE SERVICES, THE CONTENT AND ANY PRODUCTS OR SERVICES MADE AVAILABLE OR MADE AVAILABLE THROUGH THE PLATFORMS. HAIRCLUB DOES NOT WARRANT THAT THE FUNCTIONS PERFORMED BY THE PLATFORMS OR THE SERVICES PROVIDED BY THEM WILL BE UNINTERRUPTED, TIMELY, SECURE OR ERROR-FREE, OR THAT DEFECTS IN THE PLATFORMS OR THE SERVICES PROVIDED BY HAIRCLUB WILL BE CORRECTED. HAIRCLUB DOES NOT GUARANTEE THE ACCURACY OR COMPLETENESS OF THE CONTENT OR THAT DEFECTS IN THE CONTENT WILL BE CORRECTED. THE PLATFORMS, THE SERVICE AND THE CONTENT ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS AND YOUR USE OF THIS SITE OR THE HAIRFIT APPLICATION IS AT YOUR SOLE RISK.
FROM TIME TO TIME THE PLATFORMS MAY CONTAIN CONTENT PROVIDED BY THIRD PARTIES, INCLUDING MATERIALS PROVIDED BY OTHER USERS, LIKEYOU, BLOGGERS AND THIRD PARTY LICENSORS OR OTHERS. ALL STATEMENTS AND/OR OPINIONS EXPRESSED IN THE MATERIALS PROVIDED BY THE USER, AS WELL AS ALL ARTICLES AND ANSWERS TO QUESTIONS AND OTHER CONTENT EXCEPT THAT CONTENT PROVIDED BY HAIRCLUB ARE THE EXCLUSIVE OPINIONS AND RESPONSIBILITY OF THE PERSONS OR ENTITIES SUBJECT PROVIDE MATERIALS. THESE MATERIALS DO NOT NECESSARILY REPRESENT THE OPINIONS OF HAIRCLUB. WE WILL NOT BE RESPONSIBLE OR LIABLE TO YOU OR ANY THIRD PARTIES, AND EXPRESSLY DISCLAIM ANY LEGAL RESPONSIBILITY FOR THE CONTENT OR ACCURACY OF ANY MATERIALS PROVIDED BY THIRD PARTIES.
Limitations of Liability
YOU AGREE THAT NO CLAIM OR ACTION, IN CONTRACT, WARRANTY, OR TORT (INCLUDING NEGLIGENCE) ARISING OUT OF OR RELATED TO THE USE OF THE PLATFORMS OR THESE TERMS OF SERVICE, WILL BE BROUGHT BY YOU MORE THAN ONE (1) YEAR AFTER THE CAUSE LAWSUITS MAY ARISE RELATED TO SUCH CLAIMS OR ACTION. IF YOU ARE DISSATISFIED WITH THE PLATFORMS, YOUR SOLE REMEDY IS TO DISCONTINUE YOUR USE OF THE PLATFORMS. WE HAVE NO OTHER OBLIGATION, LIABILITY OR RESPONSIBILITY TO YOU.
You agree to defend, indemnify and hold harmless HairClub and its affiliates, parents, subsidiaries, assigns, officers, directors, shareholders, predecessors, successors, employees, agents and licensors (“Released Parties”) from and against any and all claims, losses, liabilities and expenses, including attorneys' fees, arising out of any claim, suit or demand arising out of (i) your use of the Platforms or the Content in violation of any law, rule, regulation or these Terms, or (ii) any part of your User Content. You also agree to indemnify the Released Parties for any loss, damage or expense, including reasonable attorneys' fees, resulting from your use of any software robot, spider, crawler or similar data gathering and extraction tool or other action taken by you impose an unreasonable load or strain on our infrastructure.
Surveys, sweepstakes, quizzes & competitions
From time to time, HairClub may post and/or make available surveys, sweepstakes, quizzes and contests or similar events where prizes are offered or you may be required to submit material or information about yourself. Surveys, sweepstakes, quizzes and contests or other such events have their own rules and it is your responsibility to read those rules before participating. Each competition or similar event has its own set of rules, which you must read and agree to before you can enter.
By using our Platforms, you agree that HairClub or any of its affiliates may, in its sole discretion, obtain: (1) all disputes and causes of action arising out of or relating to these Terms, the Platforms and related offerings individually, without recourse be subject to any form of class action and be resolved solely by final and binding arbitration under the rules of the American Arbitration Association and be held at an AAA regional office closest to Participant; (2) the Federal Arbitration Act governs the interpretation, enforcement, and all procedures in such arbitration; and (3) judgment on such award may be entered in any court of competent jurisdiction. You understand and agree that you are waiving your right to sue or go to court to assert or defend your rights under this Agreement.
Applicable Law and Jurisdiction
Visitors to our Platforms acknowledge that all activities available on and through the Platforms are governed by the laws of the United States of America and the laws of the State of Florida. We do not represent that materials on the Platforms are appropriate or available for use in other locations. Those who choose to access the Platforms from other locations do so on their own initiative and are responsible for compliance with local laws.
If at any time you wish to contact HairClub with any questions regarding our Terms of Service or Data Use, or if you no longer wish to receive information from HairClub, please contact us:
Per Mail: Attn: DMCA Notice/ HairClub Legal Department
1499 West Palmetto Park Road, Suite 300
Boca Raton, FL 33486
By email: For terms of service or questions about data usage: email@example.com
For customer service or opt-out requests By email: For customer service or if you no longer wish to receive information from HairClub: firstname.lastname@example.org
Please do not hesitate to contact us using any of the methods described in our Contact Us section. You agree that we may send you notices regarding your use of the Platforms by email, a general notice posted on the Platforms, or a written notice delivered either by overnight courier or U.S. mail to your email address or mailing address, as stated in our records will be served from time to time.